Terms & Conditions
Customer Care
TDW Gifts, Decor and More is committed to providing exceptional customer care. Whether you have inquiries about our handmade gifts and decor or need assistance with your order, our dedicated team is here to help. We strive to ensure that every customer has a positive experience with us.
If you have any questions, concerns, or feedback, please don't hesitate to reach out. We value your support and are dedicated to addressing your needs with the utmost care and attention.
We're continuously improving our customer care services to better serve you. Your satisfaction is our priority, and we appreciate the opportunity to assist you in any way we can.
Privacy & Safety
At TDW Gifts, Decor and More, we prioritize the privacy and safety of our customers. We are committed to transparently communicating how we handle and protect your personal information. Our privacy and safety policies are designed to instill confidence and trust, ensuring that your data is secure and your privacy is respected.
We utilize secure payment gateways and adhere to strict data protection practices. Your trust is paramount to us, and we are dedicated to maintaining the highest standards of security to safeguard your information.
If you have any concerns or questions regarding your privacy and safety on our platform, please feel free to contact us for further clarification.
Returns & Exchanges
At TDW, your satisfaction means everything to us. We do our best to make things right if a problem arises, while keeping the process fair for everyone.
Refunds & Returns
If you’re not completely satisfied, contact us promptly at cm@tdwoodworker.com
. Once your item is received and inspected, we’ll notify you regarding approval and refund status. Approved refunds will be credited to your original payment method.
Custom & Personalized Items
Because each custom or personalized order is made specifically for you, these items are non-returnable and non-refundable unless they arrive damaged or defective.
Exchanges
We’ll gladly replace items that arrive damaged, defective, or incorrect at no cost to you. For other exchanges, please contact us first; you may be responsible for return shipping and any price difference.
Sale Items
Sale or promotional purchases are refunded at the discounted price unless otherwise stated.
Shipping Returns
Email us before sending anything back for full instructions. Except in the cases above, return shipping costs are your responsibility and are non-refundable. For higher-value items, consider insured or trackable shipping.
Payment Methods
- Secure Credit / Debit Card Transactions
- Convenient PAYPAL Payments
- Flexible Offline Payment Options